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IT Support Engineer

2 weeks ago

Stockholm, Stockholm, Sweden Channel Factory Full time 550,000 - 750,000 per year

IT Support Engineer (Mid–Senior) - EMEA (London or Stockholm)

Location:
Remote (London or Stockholm preferred) - occasional onsite support for the local office.

Department: IT

Reports To: Security/IT Manager

Employment Type: Full-Time

About Channel Factory

Channel Factory is a global technology and data platform that helps advertisers and agencies build brand-suitable, contextually aligned ad strategies. Our IT team supports a distributed, cloud-first workforce across North America, EMEA, and APAC - focused on seamless user experience, automation, and secure device management.

Role Overview

The EMEA IT Support Engineer plays a key role in supporting our European workforce, managing devices, and ensuring smooth day-to-day operations. You'll be the go-to contact for EMEA users, balancing technical troubleshooting with systems administration and contributing to global IT initiatives.

Key Responsibilities

  • Provide Tier 2/3 technical support for end users in your region via Jira Service Management.

  • Manage and maintain the macOS fleet through Jamf Pro, including enrollment, compliance, and patch management.

  • Support Google Workspace administration (user lifecycle, mail routing, permissions, and group management).

  • Administer SSO/MFA platforms (OneLogin or similar) — user provisioning and application assignments.

  • Coordinate hardware logistics for your region — procurement, shipping, RMA, and local vendor management.

  • Collaborate with global IT teams to ensure follow-the-sun coverage and consistent standards.

  • Maintain asset records and documentation in our IT systems.

  • Participate in global projects (automation, onboarding/offboarding improvements, and process documentation).

Requirements

  • 4+ years in IT Support, Service Desk, or Systems Administration.

  • Strong macOS expertise (Jamf Pro, ABM/DEP).

  • Hands-on experience with Google Workspace and SSO/MFA platforms.

  • Familiarity with networking fundamentals (DNS, VPN, etc.).

  • Excellent communication skills and ability to work across time zones.

  • (Preferred) Experience with automation/scripting (Python).

Nice to Have

  • Exposure to endpoint security tools or SOAR automation.

  • Experience in a global, remote-first environment.

  • Familiarity with Slack or Atlassian administration.