Swedish Speaker Customer Support Specialist

2 days ago

Gothenburg, Västra Götaland, Sweden The lemon Consulting Full time 44,700 per year

Location: Sofia, Bulgaria
Contract Type: Full-time (On-site)
Language Requirements: Swedish (C2), English (B2+)
Salary: 3,700 BGN gross/month
Working Hours: Rotational shifts between:

Monday to Saturday: 09:00 a.m. 11:00 p.m.

Sunday: 10:00 a.m. 7:00 p.m.

Role Overview

We are seeking a service-driven and detail-oriented Customer Support Specialist to support Slovenian-speaking customers for a premium lifestyle and consumer brand. Our client is is a global company selling cigarettes, cigars, smokeless tobacco, and next-generation products like heated tobacco and e-cigarettes. It owns well-known brands. The company places a strong emphasis on compliance, responsible marketing, and adult-only product support.

Youll be based on-site in Sofia and deliver personalized support for digital products and services, ensuring a high-quality customer experience in a regulated industry.

Key Responsibilities

Handle incoming customer requests via phone, chat, and email in Slovenian

Assist with account management, product guidance, order status, and device troubleshooting

Ensure compliance with brand and industry standards, including strict age-verification policies

Record all interactions accurately in English in internal CRM systems

Identify customer needs and offer tailored solutions or escalate as needed

Stay up to date on product updates, promotions, and support procedures

Work flexibly across rotating shifts, including evenings and weekends

Ideal Candidate Profile

Native or C2-level fluency in Swedish

English proficiency at B2 level or higher

Strong customer service and communication skills

Confident using digital tools and supporting electronic devices

Previous experience in customer support, retail, or consumer goods is a plus

Detail-oriented, professional, and empathetic in customer interactions

Compensation & Benefits

Gross Salary: 3,700 BGN/month

14 salaries per year under Bulgarian employment law

Private health insurance

Paid training and onboarding

Multicultural working environment in modern offices in Sofia

Opportunities for career growth and internal advancement

Why Join Us

Represent a respected global lifestyle brand in a regulated industry

Deliver meaningful support to adult consumers using innovative products

Work in a supportive, international team in a vibrant city

Grow your skills in customer experience, compliance, and digital product support

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