Retail Excellence Manager

7 hours ago


Stockholm, Stockholm, Sweden BoF Careers Full time

About TOTEME

A Swedish fashion house founded in 2014, TOTEME explores the appeal of a modern uniform through distinct design cues, meticulous craftsmanship, and methodic repetition. The label is committed to making decisions that work in favor of people, animals, and the planet.

The Role

TOTEME seeks a Retail Training & Excellence Manager to join our team in Stockholm. As a key member of the retail team, you will be responsible for designing, implementing, and managing training programs to enhance the knowledge, skills, and performance of retail teams. Your goal is to ensure an exceptional customer experience that aligns with TOTEME's standards. This role is crucial in maintaining a culture of excellence and driving sales performance by analysing key KPIs, empowering employees with in-depth product knowledge, refining selling techniques, and elevating the client experience.

Responsibilities

  • Develop comprehensive training programs covering onboarding, product knowledge, client experience, and sales techniques.
  • Continuously refine training content to reflect new product launches and collections, brand evolution, and customer insights.
  • Lead engaging, market-specific training sessions through workshops, coaching, and digital learning tools.
  • Conduct regular assessments to ensure knowledge retention and application in-store.
  • Identify performance gaps and develop targeted learning initiatives to enhance team capabilities.
  • Mentor and develop in-store training ambassadors to become brand experts.
  • Collaborate closely with Buying, Marketing, and Product teams to ensure training programs align with business objectives and brand messaging.
  • Stay informed of luxury retail trends, best practices, and client behavior insights to continuously elevate training strategies.


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