Digital Service Delivery Head
1 week ago
About Our Culture
At Redeploy AB, we believe in a collaborative and supportive company culture that enables our employees to grow and succeed. We offer creative freedom with our projects, great work/life balance, and opportunities for professional development.
We're seeking a Digital Service Delivery Head to lead our Cloud Operations team and deliver exceptional services to our clients. This is an important role that combines leadership, customer relationship management, and technical oversight to drive outstanding outcomes for our clients.
The successful candidate will be responsible for:
- Overseeing the delivery of our operations services on Azure, AWS, and Kubernetes platforms, ensuring alignment with agreed SLAs and customer expectations.
- Managing a team of skilled engineers, providing mentorship, conducting performance reviews, and fostering a collaborative environment.
- Acting as the primary contact to build and maintain strong relationships with customers, manage escalations, and ensure their needs are met with excellence.
- Driving continuous improvement and implementing strategies to optimize processes, enhance service quality, and achieve operational efficiency.
- Collaborating with customers who often work in agile environments, ensuring smooth integration and delivery in iterative processes.
- Maintaining Operational Standards, including monitoring performance metrics, managing resources, and ensuring adherence to best practices in cloud management, security, and governance.
- Supporting the sales process targeting both new and existing customers.
Your Background
We're looking for someone with experience in IT operations, preferably with managing operations on Azure and/or AWS. You should also have experience in managing and developing teams, including performance reviews and mentorship. Additionally, you should be comfortable managing multiple priorities and navigating the complexities of services and customer requirements and expectations.
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