Customer Support Specialist
19 hours ago
Abbott Laboratories is a leading global healthcare company dedicated to advancing the art of healthcare through innovative products and technologies. As a Technical Service Specialist, you will play a critical role in delivering exceptional customer support and service excellence to our clients.
The position is field-based, requiring frequent travel to customer sites across Sweden and the Nordics. You will be responsible for performing planned maintenance activities, troubleshooting technical issues, and providing first-line support to customers. Your primary focus will be on ensuring our instruments are running smoothly and our customers are satisfied with our service.
This is an excellent opportunity to join a dynamic team and contribute to the success of Abbott Laboratories. If you possess strong analytical skills, excellent communication abilities, and a passion for delivering top-notch customer service, we encourage you to apply.
Key Responsibilities:
- Schedule and perform planned maintenance activities.
- Troubleshoot technical problems and perform hardware and software upgrades.
- Assist with instrument installations and deinstallations.
- Provide phone support to customers and first-line service to Abbott Ambassadors.
Requirements:
To succeed in this role, you will require:
- A Bachelor's degree or equivalent experience in a relevant field, such as medical technology or electrical engineering.
- Experience in establishing a 'Best in Class' Customer Support program with a focus on continuous improvement and KPIs.
- Strong analytical, technical, and innovative skills.
- Excellent organizational and administrative abilities.
- Results-oriented with a strong attention to detail and quality.
Benefits:
As a valued member of our team, you can expect to receive comprehensive benefits, including extensive training opportunities, a positive working atmosphere, and a personal growth plan. We prioritize the development of our employees, offering a rich environment for exploring career paths, interests, and opportunities.
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