IT Problem Manager

1 month ago


Uppsala, Uppsala, Sweden Uppsala universitet Full time
Jobbbeskrivning

Vi söker en erfaren Problem Manager till vår IT-avdelning på Uppsala universitet. Som Problem Manager kommer du att vara en viktig del av vårt kvalitets- och säkerhetsarbete och ha till uppgift att förhindra att incidenter uppstår samt att minimera effekten av incidenter som inte kan förhindras.

Arbetsuppgifter
  • Analysera incidenttrender och identifiera upprepade incidenter
  • Beda och prioritera problem
  • Identifiera och tilldela ansvar för problem
  • Hantera problem genom hela processen till en färdig lösning
  • Skapa och hantera en kunskapsdatabas för information om kända fel och tillfälliga lösningar
Kvalifikationskrav
  • Certifiering inom ITIL eller relevant utbildning
  • Akademisk examen med inriktning IT, datakommunikation eller motsvarande
  • Minst 3 års erfarenhet av rollen Problem Manager eller motsvarande ITSM roller
  • Dokumenterad erfarenhet av arbete med rotorsaksanalyser, IT-incidenter, kommunikation, dokumentation och rapportering
  • Kommunicerar tydligt och sakligt på svenska och engelska
Önskvärt/meriterande
  • Erfarenhet av att jobba inom en komplex driftsorganisation
  • Erfarenhet av att bygga ITIL-processer
  • Erfarenhet av att bygga kunskapsdatabaser

Om du är en erfaren och driven Problem Manager som vill vara en del av vår IT-avdelning, är detta en utmärkt möjlighet för dig. Vi erbjuder en spännande och utmanande roll i en dynamisk organisation.


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