IT Problem Manager
1 month ago
Vi söker en erfaren Problem Manager till vår IT-avdelning på Uppsala universitet. Som Problem Manager kommer du att vara en viktig del av vårt kvalitets- och säkerhetsarbete och ha till uppgift att förhindra att incidenter uppstår samt att minimera effekten av incidenter som inte kan förhindras.
Arbetsuppgifter- Analysera incidenttrender och identifiera upprepade incidenter
- Beda och prioritera problem
- Identifiera och tilldela ansvar för problem
- Hantera problem genom hela processen till en färdig lösning
- Skapa och hantera en kunskapsdatabas för information om kända fel och tillfälliga lösningar
- Certifiering inom ITIL eller relevant utbildning
- Akademisk examen med inriktning IT, datakommunikation eller motsvarande
- Minst 3 års erfarenhet av rollen Problem Manager eller motsvarande ITSM roller
- Dokumenterad erfarenhet av arbete med rotorsaksanalyser, IT-incidenter, kommunikation, dokumentation och rapportering
- Kommunicerar tydligt och sakligt på svenska och engelska
- Erfarenhet av att jobba inom en komplex driftsorganisation
- Erfarenhet av att bygga ITIL-processer
- Erfarenhet av att bygga kunskapsdatabaser
Om du är en erfaren och driven Problem Manager som vill vara en del av vår IT-avdelning, är detta en utmärkt möjlighet för dig. Vi erbjuder en spännande och utmanande roll i en dynamisk organisation.
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