Service Management Leader

1 week ago

Älmhults Kommun, Sweden IKEA of Sweden Full time
About the Role

We are seeking a highly skilled and experienced Service Management Leader to join our team at IKEA of Sweden. As a key member of our Service Management team, you will be responsible for leading the Service Design and Service Performance for IKEA Range.

Key Responsibilities:

  • Lead and work closely with peers across the totality of Inter IKEA and across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer
  • Define, implement and develop service management capabilities and framework to ensure service performance, effectiveness, and excellent end-user experience of our digital products and platforms in IKEA Range
  • Actively contribute to the IKEA Range Service Management team and the IKEA Range digital community by continuously developing your area of responsibility
  • Lead the service design and service performance capability at IKEA Range by ensuring digital operations are meeting the common Inter IKEA standards
  • Shared Responsibility for the IKEA Range Service Management Roadmap

About IKEA of Sweden

Inter IKEA Group brings together the core businesses: Retail Concept, Range, and Supply. Together we work constantly to improve the IKEA home furnishing offer and make it more accessible for the many people. You will be part of IKEA Range and the Range Data and Technology organization. IKEA Range is responsible for ensuring that the product offer is produced and delivered to our customers.

What We Offer

We offer a dynamic and fast-paced work environment with endless opportunities for growth and development. As a Service Management Leader at IKEA of Sweden, you will have the chance to work with a talented team of professionals who are passionate about delivering excellent service and creating a better everyday life for the many people.

Requirements

  • Strong leadership skills with experience in leading service management teams
  • Excellent communication and interpersonal skills
  • Ability to analyze complex IT landscapes and draw conclusions with holistic business understanding
  • Knowledge of IT governance frameworks and DevOps success enablers
  • Experience in service design and service performance

What We Are Looking For

We are looking for a highly motivated and experienced Service Management Leader who is passionate about delivering excellent service and creating a better everyday life for the many people. If you have a strong background in service management and a desire to lead and inspire a team, we encourage you to apply for this exciting opportunity.

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