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Enterprise Support Expert
12 hours ago
About the Role
This is an exciting opportunity to join Amazon's Enterprise Support team as a Technical Account Manager. In this position, you'll play a crucial role in helping our Enterprise Support customers gain the most value from cloud technology.
As a Technical Account Manager, you'll be responsible for developing and executing strategies to drive client adoption and utilization of AWS services. This involves working closely with clients to understand their business needs, operational requirements, and technical challenges, and providing them with technical guidance and advocacy to help plan and build solutions using best practices.
Key Responsibilities
- Developing and executing strategies to drive client adoption and utilization of AWS services.
- Providing technical guidance and advocacy to help clients plan and build solutions using best practices.
- Evaluating and ensuring that clients' AWS environments are operationally healthy while reducing costs and complexity.
- Fostering trusting relationships with clients and driving technical discussions regarding incidents, trade-offs, and risk management.
- Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers to deliver exceptional customer service.
- Identifying opportunities for clients to derive additional value from AWS and proactively addressing customer concerns.
Requirements
- At least 2+ years of experience in a similar role, such as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect.
- Familiarity with operational parameters and troubleshooting for two or more areas: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, and Analytics, Security, Applications Development.
- Strong communication and interpersonal skills, with the ability to articulate clearly to both small and large audiences.
- Ability to manage multiple tasks and projects in a fast-paced environment.
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