Customer Experience Strategist

2 days ago


Malmo, Skåne, Sweden Ingka Services AB Full time
About the Job

We are seeking a talented professional to join our team as a Customer Experience Strategist. The successful candidate will be responsible for proactively working to improve customer experience within their area of influence, basing it on frequent reviews of customer-centric KPIs and customer surveys.

The role is located in Malmö, Hubhult, and you will report to the Strategic Omnichannel Network Manager.

Main Responsibilities
  • Contribute with network design subject matter expertise to the creation, documentation, and maintenance of range allocation and accessibility principles
  • Proactively work to improve customer experience within your area of influence, basing it on frequent reviews of customer-centric KPIs and customer surveys
  • Supervise the work and act as functional subject matter expert to create and update the CFF-related content in the overall Ingka expansion governance
About Us

Customer Fulfilment (CFF) organizes and orchestrates the flow of goods and services to provide a great customer experience at all touchpoints for the many people.

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