Customer Experience Strategist

13 hours ago


Malmo, Skåne, Sweden Ingka Services AB Full time
About the Job

We are seeking a talented professional to join our team as a Customer Experience Strategist. The successful candidate will be responsible for proactively working to improve customer experience within their area of influence, basing it on frequent reviews of customer-centric KPIs and customer surveys.

The role is located in Malmö, Hubhult, and you will report to the Strategic Omnichannel Network Manager.

Main Responsibilities
  • Contribute with network design subject matter expertise to the creation, documentation, and maintenance of range allocation and accessibility principles
  • Proactively work to improve customer experience within your area of influence, basing it on frequent reviews of customer-centric KPIs and customer surveys
  • Supervise the work and act as functional subject matter expert to create and update the CFF-related content in the overall Ingka expansion governance
About Us

Customer Fulfilment (CFF) organizes and orchestrates the flow of goods and services to provide a great customer experience at all touchpoints for the many people.

],

  • Malmo, Skåne, Sweden INGKA Services AB Full time

    **Job Role:**We are seeking a Customer Experience Strategist to join our team. In this role, you will be responsible for developing and implementing strategies that improve customer experiences across all touchpoints.Key Responsibilities:- Analyze customer behavior and market trends to inform customer experience strategies.- Collaborate with cross-functional...


  • Malmo, Skåne, Sweden iPlace Full time

    About iPlaceiPlace is a forward-thinking organization that fosters innovation and customer-centricity in the digital space.Job DescriptionWe are seeking an experienced Digital Product Strategist to drive business outcomes through effective product management. This role will play a critical part in shaping our online channels and delivering exceptional...


  • Malmo, Skåne, Sweden Ingka Services AB Full time

    Company OverviewIn a world where customer expectations are constantly evolving, Ingka Services AB is leading the charge in omnichannel retail. Our Customer Fulfillment organization plays a vital role in ensuring seamless and rewarding customer experiences across all touchpoints. As an Omnichannel Network Design Strategist, you will be part of a dynamic team...


  • Malmo, Skåne, Sweden Blingdale AB Full time

    About the PositionWe are seeking an experienced Customer Experience Director to join our team. As a Customer Experience Director, you will be responsible for leading our customer experience strategy and driving business growth through exceptional customer service.This is an exciting opportunity to work with a dynamic and growing company, leveraging your...


  • Malmo, Skåne, Sweden TN Sweden Full time

    Job OverviewIkea is seeking a highly skilled Digital Product Strategist to lead the Corporate & Finance product. In this role, you will be responsible for crafting digital solutions that meet real customer needs.About UsWe are TN Sweden, a dynamic team dedicated to delivering impactful digital solutions that enhance customer value. We prioritize...


  • Malmo, Skåne, Sweden Resurs Bank Full time

    Marketing StrategyWe are looking for a B2B Marketing Strategist to help us refine our go-to-market approach and build a robust lead generation process. As a key player in our marketing team, you will be responsible for developing and executing marketing strategies that drive user acquisition and retention.Key QualificationsAt least 5 years of experience in...


  • Malmo, Skåne, Sweden Tietoevry Full time

    About Digital TransformationTietoevry is a leading technology company with a strong Nordic heritage and global capabilities. We are seeking a highly skilled Digital Transformation Strategist to join our team. As a Digital Transformation Strategist, you will be responsible for planning, designing, and delivering digital transformation projects in...


  • Malmo, Skåne, Sweden Spiideo Full time

    We are seeking a highly motivated and experienced individual to join our team as an Account Growth Strategist in the Sports Sector. In this role, you will be responsible for managing a portfolio of sports clubs and leagues across Europe, focusing on identifying opportunities to maximize and expand usage.The successful candidate will have prior experience in...


  • Malmo, Skåne, Sweden Inter IKEA Systems B.V. Full time

    Digital Engineering StrategistWe are looking for a highly skilled Digital Engineering Strategist to join our team in Malmö. In this role, you will be responsible for leading and guiding several teams towards shaping the future of our digital products or services.The ideal candidate will have a strong technical background and excellent leadership skills,...


  • Malmo, Skåne, Sweden Templeton & Partners - Innovative & Inclusive Hiring Solutions Full time

    As a Product Owner at Templeton & Partners, you will be responsible for driving the strategy and development of our personalization products. You will work closely with engineers and data scientists to build real-time, customer-specific recommendations through recommenders and backend APIs.Key Requirements:Experience in defining and measuring success,...


  • Malmo, Skåne, Sweden Verisure Innovation AB Full time

    Job SummaryWe are looking for a highly skilled IT Collaboration Strategist to join our team in Malmö. This role involves developing and implementing strategic plans to enhance collaboration and productivity across the organization.About the JobYou will be responsible for monitoring performance KPIs and identifying areas for improvement.Develop and implement...

  • Product Strategist

    3 days ago


    Malmo, Skåne, Sweden TN Sweden Full time

    Social network you want to login/join with:Company Overview:TN Sweden is a leading provider of innovative medical devices. We're committed to delivering high-quality products that make a difference in people's lives.Job Description:We're seeking an experienced Product Strategist to lead our global product portfolio. As a key member of our cross-functional...


  • Malmo, Skåne, Sweden Strawberryhotels Full time

    At Strawberryhotels, we don't just serve food and drinks – we create memories. As a Restaurant Manager, you will be responsible for ensuring that every guest has an unforgettable experience. Our menu offerings reflect our commitment to using organic produce and eliminating unsustainable palm oil.We pride ourselves on delivering on personality, passion, and...


  • Malmo, Skåne, Sweden Ubisoft Entertainment Sweden AB Full time

    About Ubisoft Entertainment Sweden ABWe are a leading video game developer and publisher, renowned for our immersive and engaging experiences. Our team is dedicated to creating innovative games that captivate players worldwide.Job Description:We seek a skilled Community Strategist to join our team in Malmö, Sweden. As a key member of our community...


  • Malmo, Skåne, Sweden TN Sweden Full time

    Job OverviewThe Digital Transformation Strategist will lead the development of strategic IT architecture for TN Sweden, driving business growth and digital innovation. This role is crucial in creating blueprints, roadmaps, and integration standards for applications, information, and technology.Main ResponsibilitiesCross-Functional Collaboration: Collaborate...


  • Malmo, Skåne, Sweden H & M Hennes & Mauritz Gbc AB Full time

    Company OverviewH&M Group is a global company that consists of strong fashion brands and ventures. Our goal is to provide exceptional design, affordable prices, and sustainable solutions for all our customers. We are made up of thousands of passionate and talented colleagues united by our shared culture and values.We want to use our power, our scale, and our...


  • Malmo, Skåne, Sweden Inter IKEA Group Full time

    Job Description:We are seeking a highly skilled Supply Chain Strategist to join our team. As a key member of our organization, you will be responsible for analyzing and optimizing our supply chain processes, ensuring seamless integration with our business operations.The ideal candidate will have extensive experience in Infor M3 and a deep understanding of...


  • Malmo, Skåne, Sweden Inter IKEA Systems Service AB Full time

    About UsAt Inter IKEA Systems Service AB, we are on a mission to transform our digital capabilities, bringing core business processes, people, data & technology together. This journey is an enabler for us to become an even better home furnishing retailer in the future.The ChallengeWe're seeking an experienced UX leader to strengthen our efforts in...


  • Malmo, Skåne, Sweden Sharkmob Full time

    Live Game Economy Specialist:Sharkmob is seeking a skilled Senior Game Economy Designer to join our team and contribute to the development of our upcoming live service game, Exoborne. As a key member of our design team, you'll be responsible for designing and implementing meta-game, progression, and economy-related features that engage players and drive...


  • Malmo, Skåne, Sweden Blingdale AB Full time

    Role OverviewThe Senior Customer Success Manager will play a key role in cultivating and deepening relationships with our current clients. This involves taking ownership of key client projects, ensuring successful planning, execution, and delivery on time and within scope.This position requires a balance between client engagement, project management, an...