Retail Leadership Role

4 days ago


Stockholm, Stockholm, Sweden Mulberry Full time
The Role

We are seeking a highly motivated and results-driven individual to fill the Customer Experience Director position. As a key member of our leadership team, you will be responsible for creating a world-class customer experience and driving business growth.

Main Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Support the development of a high-performing team through effective coaching and feedback.
  • Deliver operational excellence while respecting people, product, and the environment.
Our Values:
  • We prioritize sustainability and strive to reduce our environmental impact.
  • We promote equity, empathy, and understanding within our internal and external communities.
What We Offer:
  • Competitive basic salary and bonus opportunities.
  • Product allowance and exclusive access to staff sales.
  • Pension contributions, life assurance, and training opportunities.
  • Access to wellbeing services and two paid volunteering days per year.


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