Monitoring Operations Lead

3 days ago


Stockholm, Stockholm, Sweden Ericsson GmbH Full time
About This Opportunity

We are seeking an experienced Delivery Operation Manager to join our Global Monitoring Team, part of Service Area Networks (SAN) Lab Operations. The successful candidate will provide a reliable infrastructure service delivery in global standardized Information & Communication Technology (ICT) environments based on both hardware and software-based design. The aim is to deliver a stable and cost-effective environment to different R&D units within Ericsson.

This role involves managing monitoring service delivery, ensuring efficient and effective delivery of services in alignment with stakeholder expectations, while meeting service level agreements (SLAs). The service operation manager is responsible for addressing and ensuring resolutions of incidents and problems during service delivery, coordinating with technical teams to minimize impact on stakeholders.

The successful candidate will also be involved in smoothly implementing changes to services and infrastructure, ensuring minimal disruption to service delivery, including the patching process. Additionally, they will manage the life cycle of the hardware and software park and identify opportunities to improve service delivery, processes, and systems through performance analysis, stakeholder feedback, and implementation of changes to enhance service quality and efficiency.



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