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Cloud Operations Team Lead
13 hours ago
We're seeking an experienced IT professional to fill the role of Cloud Operations Team Lead. As a key member of our Operations team, you will be responsible for overseeing the delivery of our operations services on Azure, AWS, and Kubernetes platforms.
Our 'Ready-to-Run' platform products help IT departments and developers manage infrastructure and governance with ease. Leveraging Infrastructure as Code, container-based services, CI/CD, and Kubernetes, we tackle complex problems, enhance our tools, and provide guidance to help mid-sized and enterprise customers get the most of their cloud platforms.
Responsibilities
- Ensure the success of our Cloud Operations team and Managed Service offering by leading the delivery of our operations services on Azure, AWS, and Kubernetes platforms.
- Manage a team of skilled engineers, providing mentorship, conducting performance reviews, and fostering a collaborative environment.
- Build and maintain strong relationships with customers, manage escalations, and ensure their needs are met with excellence.
- Implement strategies to optimize processes, enhance service quality, and achieve operational efficiency.
- Collaborate with customers who often work in agile environments, ensuring smooth integration and delivery in iterative processes.
- Monitor performance metrics, manage resources, and ensure adherence to best practices in cloud management, security, and governance.
- Support the sales process targeting both new and existing customers.
Requirements
- Proven experience in IT Operations, preferably with managing operations on Azure and/or AWS.
- Strong leadership skills, including people management and team development.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
- Knowledge of ITIL principles and experience managing delivery processes in a structured environment.
- Ability to stay calm under pressure and handle challenges with a positive attitude.
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