Cloud Operations Team Lead

13 hours ago


Stockholm, Stockholm, Sweden Redeploy AB Full time

We're seeking an experienced IT professional to fill the role of Cloud Operations Team Lead. As a key member of our Operations team, you will be responsible for overseeing the delivery of our operations services on Azure, AWS, and Kubernetes platforms.

Our 'Ready-to-Run' platform products help IT departments and developers manage infrastructure and governance with ease. Leveraging Infrastructure as Code, container-based services, CI/CD, and Kubernetes, we tackle complex problems, enhance our tools, and provide guidance to help mid-sized and enterprise customers get the most of their cloud platforms.

Responsibilities

  1. Ensure the success of our Cloud Operations team and Managed Service offering by leading the delivery of our operations services on Azure, AWS, and Kubernetes platforms.
  2. Manage a team of skilled engineers, providing mentorship, conducting performance reviews, and fostering a collaborative environment.
  3. Build and maintain strong relationships with customers, manage escalations, and ensure their needs are met with excellence.
  4. Implement strategies to optimize processes, enhance service quality, and achieve operational efficiency.
  5. Collaborate with customers who often work in agile environments, ensuring smooth integration and delivery in iterative processes.
  6. Monitor performance metrics, manage resources, and ensure adherence to best practices in cloud management, security, and governance.
  7. Support the sales process targeting both new and existing customers.

Requirements

  • Proven experience in IT Operations, preferably with managing operations on Azure and/or AWS.
  • Strong leadership skills, including people management and team development.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.
  • Knowledge of ITIL principles and experience managing delivery processes in a structured environment.
  • Ability to stay calm under pressure and handle challenges with a positive attitude.


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