Head of Cloud Operations Stockholm
22 hours ago
About Us
At Redeploy AB, we specialize in platform engineering and operations, helping our customers simplify their infrastructure and accelerate application delivery. Our mission is to make cloud adoption faster and easier.
We offer 'Ready-to-Run' platform products, including Technology Platforms and Industry Cloud Platforms, which enable IT departments and developers to manage infrastructure and governance efficiently. Leveraging Infrastructure as Code, container-based services, CI/CD, and Kubernetes, we tackle complex problems, enhance our tools, and provide guidance to help mid-sized and enterprise customers get the most out of their cloud platforms.
We are a rapidly growing public cloud company, and our success depends on the talented individuals we surround ourselves with. We are currently seeking a Head of Cloud Operations to lead our Cloud Operations team and deliver exceptional services and customer success.
The Role
This is an important leadership role that combines technical oversight, customer relationship management, and people management responsibilities. The successful candidate will be responsible for overseeing the delivery of our operations services on Azure, AWS, and Kubernetes platforms, ensuring alignment with agreed SLAs and customer expectations.
Key responsibilities include:
- Managing a team of skilled engineers, providing mentorship, conducting performance reviews, and fostering a collaborative environment.
- Acting as the primary contact to build and maintain strong relationships with customers, manage escalations, and ensure their needs are met with excellence.
- Driving continuous improvement and implementing strategies to optimize processes, enhance service quality, and achieve operational efficiency.
- Collaborating with customers who work in agile environments, ensuring smooth integration and delivery in iterative processes.
- Maintaining Operational Standards, including monitoring performance metrics, managing resources, and ensuring adherence to best practices in cloud management, security, and governance.
- Supporting the sales process targeting both new and existing customers.
Your Skills and Experience
We are looking for someone with a strong sense of responsibility and a genuine passion for delivering exceptional results. The ideal candidate should have IT Operations experience, preferably with managing operations on Azure and/or AWS, including infrastructure management, incident response, and optimizing cloud environments.
Key qualifications include:
- Experience in managing and developing teams, including performance reviews and mentorship.
- Proven track record of working directly with multiple customers, handling escalations, and ensuring satisfaction through clear communication and delivery.
- Knowledge of ITIL principles and experience managing delivery processes in a structured environment.
- Familiarity with agile principles and practices, with the ability to adapt to and collaborate effectively in agile environments.
- Great communication skills, both verbal and written in English.
What We Offer
As a member of Redeploy AB, you will enjoy creative freedom with your projects, benefit from great work/life balance, and thrive in a company culture that is both collaborative and supportive. We value diversity and inclusion and welcome all applicants with relevant experience and skills.
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