Quality Assurance Specialist

1 month ago


Stockholm, Stockholm, Sweden foodora Full time
Job Title: Coordinator, Quality Analyst

Are you a culinary expert with a passion for quality and customer satisfaction? We're looking for a skilled Coordinator, Quality Analyst to join our Service Operations team at foodora.

Key Responsibilities:

  • Evaluate communication in chats, emails, and calls at the Contact Center
  • Analyze chats, calls, and emails to identify areas for improvement
  • Compile and analyze data to inform quality improvement initiatives
  • Provide feedback and coaching to agents to enhance their performance
  • Collaborate with various departments to develop new processes and training programs
  • Deliver statistics and reports to stakeholders
  • Contribute innovative ideas to improve our quality work

About the Role:

We're seeking a detail-oriented and analytical individual with strong communication skills to thrive in this fast-paced environment. As a Coordinator, Quality Analyst, you'll work independently and collaboratively with our team to drive quality improvements and enhance customer satisfaction.

Requirements:

  • Previous experience in call coaching, training, or similar roles
  • Experience in customer service and support
  • Proficient in Swedish and English, with proficiency in Norwegian a plus

What We Offer:

  • Wellness allowance and work-life balance initiatives
  • Employee discount at foodora and awesome Friday breakfasts
  • Occupational pension, insurance, and life insurance
  • Foodora Learning sessions and onboarding
  • Great deals at Benify and AW's and parties


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