Quality Assurance Specialist
1 month ago
Are you a culinary expert with a passion for quality and customer satisfaction? We're looking for a skilled Coordinator, Quality Analyst to join our Service Operations team at foodora.
Key Responsibilities:
- Evaluate communication in chats, emails, and calls at the Contact Center
- Analyze chats, calls, and emails to identify areas for improvement
- Compile and analyze data to inform quality improvement initiatives
- Provide feedback and coaching to agents to enhance their performance
- Collaborate with various departments to develop new processes and training programs
- Deliver statistics and reports to stakeholders
- Contribute innovative ideas to improve our quality work
About the Role:
We're seeking a detail-oriented and analytical individual with strong communication skills to thrive in this fast-paced environment. As a Coordinator, Quality Analyst, you'll work independently and collaboratively with our team to drive quality improvements and enhance customer satisfaction.
Requirements:
- Previous experience in call coaching, training, or similar roles
- Experience in customer service and support
- Proficient in Swedish and English, with proficiency in Norwegian a plus
What We Offer:
- Wellness allowance and work-life balance initiatives
- Employee discount at foodora and awesome Friday breakfasts
- Occupational pension, insurance, and life insurance
- Foodora Learning sessions and onboarding
- Great deals at Benify and AW's and parties
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