Service Desk Operations Director

6 days ago


Västerås, Västmanland, Sweden TN Sweden Full time

Service Desk Operations Excellence

Join us as a Service Desk Operations Director in Västerås, Sweden. You'll lead a dedicated team of process-driven individuals who share your passion for delivering exceptional results.

Our company has a diverse portfolio that caters to various customer needs, from high-speed trains to trams, metros, and turnkey systems. As a key member of our team, you'll be responsible for:

  • Leading a customer-focused support desk team,
  • Ensuring effective KPI management to assess team performance and project progress,
  • Overseeing delivery management to guarantee timely and efficient project execution,
  • Tracking warranty obligations to ensure compliance and customer satisfaction,
  • Facilitating communication between internal teams and stakeholders,
  • Nurturing a culture of leadership, resilience, and continuous learning within the team,
  • Implementing process-oriented approaches to streamline support desk operations.

Requirements

For this role, you'll need:

  • A degree in Business Administration, Management, Engineering, or a related field,
  • Experience or understanding of customer service and delivery management,
  • Knowledge of Key Performance Indicators (KPIs) and their management,
  • Familiarity with warranty tracking and warranty obligations,
  • A strong process orientation with a methodical approach to problem-solving,
  • Excellent communication and leadership skills,
  • Resilience and adaptability in a fast-paced environment.


  • Västerås, Västmanland, Sweden TN Sweden Full time

    Transformative Journey in Rail IndustryJoin us as a Transport Network Service Leader in Västerås, Sweden. You'll collaborate with cross-functional teams, work with innovative tools, and have opportunities for growth and development across functions and countries.Our company understands the complexities of transport networks and our impact on people's...


  • Västerås, Västmanland, Sweden TN Sweden Full time

    Job Title: Technical Director for Service EngineeringAs a key member of our service engineering organization, you will be responsible for preparing ISR Elements during tender and project phases, ensuring planning, cost, and quality of ISR.Your Key ResponsibilitiesBuilding a new team integrated into the Service Engineering organization.Actively contributing...


  • Västerås, Västmanland, Sweden TN Sweden Full time

    Job DescriptionAs a Senior Finance Business Partner, you will play a pivotal role in shaping the financial landscape of our Services Product Line. You will work closely with teams across the business, assisting and advising the Product Line Managing Director on all financial matters.You will be responsible for providing leadership to a team of Project...


  • Västerås, Västmanland, Sweden Hitachi Energy, Västerås Full time

    Company OverviewHitachi Energy is a global technology leader that is shaping a better future in the evolving energy sector. Our Substation Automation and Telecommunications portfolio plays a vital role in this transformation.We are looking for an experienced professional to lead our service tendering operations in Hub Europe, working closely with our Grid...


  • Västerås, Västmanland, Sweden Hitachi Vantara Corporation Full time

    At Hitachi Energy, we are seeking a highly experienced Power Systems Upgrade Manager to join our team. As a key member of our HVDC Service Project Management department, you will be responsible for the operational and strategic management of HVDC Upgrade projects worldwide.You will inspire, coach, and develop a team of project managers and provide...


  • Västerås, Västmanland, Sweden EURENCO KARLSKOGA Full time

    Varför ska du bli vår nya Site Director?Becoming our new Site Director innebär ett spännande uppdrag där du kan använda din kompetens och erfarenhet för att driva vårt arbete framåt. Du kommer att vara en nyckelperson i vårt ledningslag och bidra till att forma vår framtida strategi.Rollen som Site DirectorI rollen som Site Director har du ansvar...


  • Västerås, Västmanland, Sweden Alstom Full time

    Quality Assurance DirectorWe're looking for an experienced Quality Assurance Director to join our team. As Quality Assurance Director, you will be responsible for ensuring the quality of our products and services meets the highest standards.Your future roleYou will work closely with cross-functional teams to develop and implement quality policies and...

  • Operations Manager

    6 days ago


    Västerås, Västmanland, Sweden ALSTOM Gruppe Full time

    ALSTOM Gruppe is a global leader in transport networks, and we're seeking a talented Project Manager to join our team in Västerås, Sweden.About the Role:In this position, you'll play a key part in delivering projects, leading sub-system activities, and coordinating with stakeholders. Your focus will be on achieving QCDP objectives, which are critical to...


  • Västerås, Västmanland, Sweden TN Sweden Full time

    At TN Sweden, we understand the importance of transport networks and what drives people. From high-speed trains, metros, monorails, and trams to turnkey systems, services, infrastructure, signalling, and digital mobility, our diverse customers can rely on our broadest portfolio in the industry.Our 80,000 colleagues worldwide lead the way to greener and...


  • Västerås, Västmanland, Sweden Hitachi Vantara Corporation Full time

    Hitachi Energy is committed to creating a diverse and inclusive work environment where everyone feels valued and respected.As an Infrastructure Operations and Cloud Services Manager, you will play a key role in shaping the future of our digital platforms and ensuring seamless operations for our customers.Benefits:Collective agreementFlexible working...


  • Västerås, Västmanland, Sweden TN Sweden Full time

    Delivering Exceptional Results in Transport NetworksAt TN Sweden, we're looking for a Customer Experience Delivery Manager in Västerås, Sweden. You'll work with a dedicated team of process-driven individuals who share your passion for delivering exceptional results.Our diverse portfolio caters to various customer needs, from high-speed trains to trams,...


  • Västerås, Västmanland, Sweden Hitachi Energy Full time

    As a Global Product Group Leader – Power Consulting, you will provide strategic direction, leadership, and coordination across our consulting units globally.About The RoleYou will oversee a global team of people operating in multiple countries, ensuring alignment with our standards of safety, integrity, and customer retention.Key ResponsibilitiesProvide...


  • Västerås, Västmanland, Sweden Snc-Lavalin Full time

    Job SummaryWe are seeking an experienced professional to lead our legal and commercial team.In this role, you will be responsible for overseeing all aspects of legal, contracts management, and commercial operations.Key Qualifications:Bachelor's degree in business administration, law, engineering, or related field.Proven experience in contracts management,...


  • Västerås, Västmanland, Sweden TN Sweden Full time

    We value passion and attitude over experience at TN Sweden. That's why we don't expect you to have every single skill.About the Job DescriptionWe are seeking a full-time Site Quality Director in Västerås, Sweden. As a Site Quality Director, you will apply your production expertise in a new cutting-edge field.You will directly report to Jan Åkerman (Head...


  • Västerås, Västmanland, Sweden TN Sweden Full time

    Job RequirementsWe are looking for a highly skilled Technical Project Manager to join our operations team. The successful candidate will be responsible for planning and coordinating resources to deploy major system releases and maintenance releases within predicted cost, time, and quality estimates.Main ResponsibilitiesDevelop and maintain the release...


  • Västerås, Västmanland, Sweden TN Sweden Full time

    Expertise in Transport Networks and MobilityAt TN Sweden, we understand the complexities of transport networks and our impact on people's lives. Our diverse portfolio caters to various customer needs, from high-speed trains to trams, metros, and turnkey systems.We're seeking a full-time Senior Customer Support Manager in Västerås, Sweden.Key...


  • Västerås, Västmanland, Sweden H2GS Boden AB Full time

    Plant Performance DirectorWe are seeking a Plant Performance Director to lead our efforts in optimizing production performance and driving business growth. As a key member of our management team, you will be responsible for developing and implementing strategies to improve efficiency, productivity, and quality.Key Responsibilities:Develop and implement...

  • Project Director

    6 days ago


    Västerås, Västmanland, Sweden ALSTOM Gruppe Full time

    We're looking for a motivated and experienced Project Manager to join ALSTOM Gruppe in Västerås, Sweden.Job Description:In this role, you'll contribute to the successful execution of projects, lead sub-system activities, and coordinate with stakeholders. Your primary goal will be to achieve Quality, Cost, Delivery, and Performance (QCDP) objectives.You'll...


  • Västerås, Västmanland, Sweden SNC-Lavalin Full time

    Contract Management DirectorAs a Contract Management Director at SNC-Lavalin, you will lead our commercial team in Västerås, Sweden, driving business growth, ensuring profitable project execution, and fostering collaborative relationships with clients, suppliers, and subcontractors.Key responsibilities include:Key Responsibilities:Develop and implement...


  • Västerås, Västmanland, Sweden ALSTOM Gruppe Full time

    Job DescriptionWe are seeking a highly experienced Quality Management Director to join our team at Alstom. As a key member of our site management committee, you will be responsible for deploying quality policy within the site.About the RoleThe successful candidate will have extensive experience in quality, project, and operations management.You will lead the...