Service Excellence Specialist

17 hours ago


Stockholm, Stockholm, Sweden Atlas Copco Holding GmbH Full time
Uptime Engineer - Drive Service Excellence with Atlas Copco

We are seeking a proactive and organized professional to join our team as an Uptime Engineer. In this role, you will play a key part in optimizing equipment uptime, improving service workflows, and ensuring outstanding customer support.

As an Uptime Engineer, you will be at the heart of our service operations, focusing on preventive maintenance, data analysis, and cross-functional collaboration to maximize equipment performance. You will work closely with technical teams, sales, and customers to implement maintenance strategies based on real-time data from our Fleetlink system, ensuring reliability and efficiency in our products.

Key Responsibilities:

  • Develop and implement proactive maintenance plans to reduce downtime and optimize performance.
  • Monitor equipment data and identify opportunities for improvements and efficiency gains.
  • Analyze product status reports to schedule preventive maintenance and necessary repairs in collaboration with the planning team.
  • Work alongside the Uptime Center to drive continuous improvement initiatives for better reliability.

Collaboration & Business Impact:

  • Act as a bridge between service, sales, and technical teams to align maintenance strategies with customer needs.
  • Use uptime data insights to identify business opportunities and improve service offerings.
  • Foster strong relationships with dealers and customers, ensuring seamless service support.

Workflow & Administrative Management:

  • Oversee service workflows in our C4C customer relationship system, ensuring timely task completion.
  • Maintain accurate records of customer information, maintenance history, and performance data.

Warranty & Compliance Management:

  • Administer warranty claims and support customers, dealers and employees in the warranty process.
  • Streamline machine registration and commissioning in the Atlas system.

Strategic Projects & Innovation:

  • Lead and contribute to ad-hoc projects focused on operational improvements and customer satisfaction.
  • Provide data-driven insights to influence strategic decisions on maintenance trends and uptime performance.

Required Skills and Qualifications:

  • Bachelor's degree in Engineering, Business Administration, or a related field (or equivalent experience).
  • Minimum 2 years of experience in service coordination, maintenance planning, or a similar role.
  • Proven success in preventive maintenance implementation and uptime optimization.
  • Experience with warranty administration and service workflows is a plus.
  • Fluent in English and at least one Scandinavian language.
  • Willingness to travel within the Nordic region.

Why Join Us?

At Atlas Copco, we are dedicated to delivering exceptional service and customer satisfaction. As an Uptime Engineer, you will be an essential part of our innovation-driven team, helping to enhance operational efficiency and customer value.

Benefits:

  • Dynamic and collaborative work environment in Jordbro.
  • Access to our workshop.
  • Hybrid workplace model, combining remote work and in-office collaboration.
  • Opportunities for international travel to engage with colleagues and customers worldwide.


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