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Service Now HRSD Project Lead
2 days ago
At Cognizant, we recognize the importance of collaboration and teamwork in driving business success. Our Service Now Team works closely with clients and internal stakeholders to deliver high-quality project outcomes and achieve operational excellence.
The Requirements
We're seeking a highly skilled Service Now HRSD Developer to join our team. In this role, you'll be responsible for leading and transforming client operations, ensuring project deliverables meet MSA and SOW standards. You'll represent the client's voice within Cognizant and elevate discussions to executive leadership.
Your responsibilities will include daily client operations, escalation resolution, and satisfaction assurance. You'll also be responsible for forecasting project revenue and margins, as well as designing solutions and managing client expectations.
As part of our deal pursuit team, you'll support commercial discussions on cost overruns and scope creep. Your expertise in reporting will ensure timely and accurate internal and client reports. Process reviews with clients will be led by you, providing updates and future plans.
Driving transformation initiatives with offshore delivery, PEx, automation, and vertical teams will be crucial to meeting contract commitments. Collaboration with client finance, IT, and procurement teams will be essential to executing transformation initiatives.
Required qualifications include a B.Com/M.Com/MBA/CA Intermediate with 10-12 years of BPO experience in F&A domains (P2P, O2C, R2R). Advanced MS Office skills, strong people management, and exposure to North American environments are necessary. Strong negotiation skills, business acumen, and the ability to find win-win solutions are also essential.
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