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Technical Service Specialist

1 week ago


Gothenburg, Västra Götaland, Sweden Definitive Healthcare Full time

We are looking for a Technical Service Specialist to join our IT Support Services team. As a key member of our team, you will provide expert-level technical support to our users, resolving complex issues and improving overall system performance.

In this role, you will be responsible for analyzing and troubleshooting technical issues, collaborating with the IT team to resolve problems, and participating in IT projects. You will also assist with onboarding and offboarding processes, including system imaging, account creation, and updating asset inventory.

The ideal candidate will have a strong background in IT operations support, excellent analytical and problem-solving skills, and a passion for delivering gold standard support. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide expert-level technical support to users via phone, email, or remote sessions
  • Analyze and troubleshoot complex technical issues using advanced knowledge and troubleshooting skills
  • Collaborate with the IT team to resolve problems and improve overall system performance
  • Participate in IT projects and contribute to the development of new initiatives
  • Assist with onboarding and offboarding processes

Requirements:

  • 4+ years of experience in IT operations support
  • Strong understanding of ITIL or ITSM principles
  • Familiarity with network fundamentals, Active Directory, and M365 administration
  • Excellent communication and interpersonal skills