Team Lead

2 days ago


Sundbyberg Municipality, Sweden Fortum Corporation Full time
Job Overview

We are seeking a seasoned Customer Service Team Leader to drive team performance and ensure exceptional customer satisfaction.

This role involves overseeing daily operations, mentoring team members, and fostering a culture of excellence within the contact center environment.

The ideal candidate will possess strong leadership skills, excellent communication skills, and good organizational abilities to manage time, resources, and tasks efficiently.

Key Responsibilities:

  1. Oversight of daily operations to meet organizational goals and objectives.
  2. Mentoring and guiding team members to achieve high performance and adhere to company policies and service standards.
  3. Identification and implementation of process improvements to enhance efficiency and customer satisfaction.
  4. Monitoring and evaluating team and individual performance, providing ongoing coaching and training.

Requirements

  • Proven experience in team management within a contact center environment.
  • Strong leadership skills with the ability to inspire and motivate a team to achieve high performance.
  • Excellent verbal and written communication skills for effective interaction with both team members and customers.
  • Good organizational skills to manage time, resources, and tasks efficiently.
  • Adaptability to handle changing circumstances and unexpected challenges.

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