Service Operations Team Lead

4 days ago


Vellinge Municipality, Sweden Auction Group AS (AutoProff) Full time

About the Opportunity

Company Overview

Auction Group A/S (AutoProff) is a leading provider of online B2B used-car dealing solutions, aiming to digitalize the industry and improve the buying and selling experience for professional car dealers and their customers.

We specialize in providing integrated C2B-B2B-B2C dealing solutions for used cars, with over 150,000 B2B used cars traded annually on our platforms.

Job Description

As a Service Operations Lead at Auction Group A/S (AutoProff), you will play a crucial role in building, leading, and motivating the Service Operations team to deliver superior quality while ensuring efficient operations.

You will work closely with our auction team to provide excellent customer experiences and satisfaction.

Key Responsibilities:
  • Develop and implement our full-service model in Sweden, focusing on transport, inspection, vehicle handling, and regulatory tasks within public systems related to ownership changes.
  • Update agreements with suppliers and partners to ensure logistics and forwarding services for our service model.
  • Define processes and structures around car transportation and document functions related to logistics and freight forwarding, ensuring a high level of service.
  • Participate in operational work and assist with operational tasks when needed.

Need-to-have Skills:
  • Experience and knowledge about vehicle inspection processes.
  • Knowledge about vehicle logistics.
  • Previous experience from used car trading.
  • Proven track record in building high-performing teams.

Nice-to-have Skills:
  • Experience working with vehicle auction platforms.
  • Knowledge about cross-border trading of vehicles.
  • Experience working with test protocols related to car inspections.
  • Good technical understanding of vehicles.

Requirements:
  • Determination, drive, and a solutions-oriented mindset to succeed in a fast-changing environment.
  • Strong interpersonal and communication skills to establish strong relationships with employees and customers.


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