Operational Excellence Director

2 days ago


Linköping, Östergötland, Sweden Monterro AB Full time

**About MaintMaster**

MaintMaster is a B2B software company based in Linköping, Sweden. Our mission is to become the leading operational excellence software provider in Europe.

As a key member of our team, you will play a crucial role in driving our growth and success.

The Role:

We are seeking an experienced leader to head up our Customer Success, Support, and Professional Services teams. You will be responsible for developing and executing strategies to drive customer satisfaction and value expansion.

Your primary focus will be on leadership, planning, scaling, internationalization, and commercialization. We are looking for someone with a strong client engagement background, preferably from complex solutions and experience selling to the manufacturing industry.

You will interact closely with our main shareholder, Monterro, and contribute to our management team's growth journey. Your reporting line will be to our CEO, Isac Wiksten.

Key Responsibilities:

  1. Develop and execute strategies to drive customer satisfaction and value expansion
  2. Lead and manage Customer Success, Support, and Professional Services teams
  3. Collaborate with cross-functional teams to achieve business objectives
  4. Analyze customer needs and develop tailored solutions to meet those needs
  5. Maintain relationships with existing customers and identify opportunities for upselling and cross-selling

Requirements:

  • A senior sales management background with strong experience in B2B software
  • Proven track record of driving customer satisfaction and value expansion
  • Excellent leadership and communication skills
  • Fluency in English and Swedish
  • Ability to adapt to changing circumstances and priorities
  • Strong analytical and problem-solving skills


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