
Automation Specialist
6 days ago
Transform the way people bank and shop in this hyper-connected world.
Main MissionAs a key member of our technical operations team, you will install, debug, and provide maintenance for hardware and software products within an assigned area of responsibility.
This role often focuses on systems and incidents with relative high complexity.
Duties and Responsibilities- Install, debug, and provide technical maintenance for ATMs, retail products, EV chargers, and other equipment within an assigned customer and/or product area.
- Perform all incident handling, preventive maintenance, IMAC/R, and customer training duties.
- Utilize diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Perform hardware repairs on a component level.
- Clean and adjust mechanical components.
- Configure and install applicable software.
- Perform routine checks according to documented procedures.
- Refill consumables as directed.
- IMAC/R: Install, move, add, change, and remove hardware and software products.
- Customer Training: Instruct and train customers on usage and operation of installed hardware and software.
- Receive incident briefings and orders from the dispatch function.
- Update the dispatch function on all unforeseen issues.
- Provide detailed briefings on all performed activities.
- Proactively inform customers about status, progress, and outcomes.
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