
ServiceNow Implementation Expert
4 days ago
Cognizant, a global leader in Information Technology Services, is seeking a highly skilled ServiceNow Implementation Expert to join our office in Stockholm.
The RoleIn this role, you will translate business requirements into technical specifications and create deliverables in different phases of the project life-cycle by decomposing functionality into specifications and business rules. You will produce business requirement documents (BRD), functional specifications, and business process flows.
You will liaise with onsite/offsite development teams on a daily basis to monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. You will gather business requirements by interfacing with internal and external stakeholders and conduct analysis for application development. Additionally, you will facilitate requirement workshops.
A detailed knowledge of Service Desk processes and ITIL standards is essential. You should have experience with ServiceNow implementation and knowledge in ServiceNow Orchestration. Good knowledge of ServiceNow Plugins, along with strong communication, presentation, and client handling skills, is required. Proficiency in JavaScript and hands-on experience with ITIL process implementation is also necessary.
You will be responsible for custom application design and development on the ServiceNow platform, with hands-on design, development, and deployment experience. You should be adept at creating required information for reporting and dashboards.
Key Responsibilities- Analyzing business processes and performing gap analysis, impact analysis, and feasibility studies
- Designing and developing technical solutions based on the ServiceNow platform
- Liaising with onsite/offsite development teams to monitor project progress
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