Technical Help Desk Expert
14 hours ago
We are seeking an experienced and enthusiastic individual to fill the role of Customer Support Consultant. As a critical component of our support team, you will be responsible for delivering exceptional customer service through various channels, including phone, email, and chat.
Key Responsibilities:
- Provide high-quality customer support, addressing inquiries and resolving issues efficiently and effectively.
- Develop strong relationships with customers by being attentive, knowledgeable, and responsive to their needs.
- Meet performance targets, such as response times, resolution rates, and customer satisfaction ratings.
- Stay current with technological advancements and industry trends, applying this knowledge to enhance customer interactions and support processes.
- Handle sensitive customer data while maintaining confidentiality and adhering to data protection guidelines.
- Maintain comprehensive knowledge of our client's products and services, staying informed about updates, new features, and changes.
Requirements and Preferences:
- Outstanding English language skills (B2 level) and excellent German language skills (C1 level), both spoken and written.
- Proven experience in customer support, preferably in a similar industry or role.
- Interest in golf, although not necessary.
- Ability to work collaboratively as part of a team, sharing expertise and knowledge to drive success.
- Independent and proactive approach to work, taking ownership of tasks and responsibilities.
- Reliable laptop or computer with at least 8GB of RAM and a stable internet connection with a minimum speed of 50 Mbps download and 40 Mbps upload.
Benefits and Perks:
- Fixed schedule: Monday to Friday, 10 AM – 6 PM, Central European Time (CET).
- Opportunity to work fully remotely, enjoying flexibility and work-life balance.
- Inclusive international environment, welcoming candidates from diverse backgrounds and experiences.
- Compensation in USD, with good bonuses for referrals.
- Paid intensive training and probation to ensure success in the role.
- Responsive management that cares about your growth and long-term collaboration.
- Greenhouse conditions for self-development, encouraging personal and professional growth.
About Our Company:
- We are SupportYourApp, a leading provider of Support-as-a-Service solutions, serving tech companies globally.
- We have over 30 countries and speak more than 60 languages, connecting us with clients worldwide.
- Since 2010, we've become an industry leader in premium outsourced customer support, operating eight hubs around the globe.
- We treat our team members like our clients, surrounding them with care, empathy, and a positive experience.
Salary Range: $45,000 - $55,000 per year, depending on your experience and qualifications.
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