Technical Help Desk Expert

14 hours ago


Gothenburg, Västra Götaland, Sweden SupportYourApp Full time
Customer Support Position

We are seeking an experienced and enthusiastic individual to fill the role of Customer Support Consultant. As a critical component of our support team, you will be responsible for delivering exceptional customer service through various channels, including phone, email, and chat.

Key Responsibilities:

  • Provide high-quality customer support, addressing inquiries and resolving issues efficiently and effectively.
  • Develop strong relationships with customers by being attentive, knowledgeable, and responsive to their needs.
  • Meet performance targets, such as response times, resolution rates, and customer satisfaction ratings.
  • Stay current with technological advancements and industry trends, applying this knowledge to enhance customer interactions and support processes.
  • Handle sensitive customer data while maintaining confidentiality and adhering to data protection guidelines.
  • Maintain comprehensive knowledge of our client's products and services, staying informed about updates, new features, and changes.

Requirements and Preferences:

  • Outstanding English language skills (B2 level) and excellent German language skills (C1 level), both spoken and written.
  • Proven experience in customer support, preferably in a similar industry or role.
  • Interest in golf, although not necessary.
  • Ability to work collaboratively as part of a team, sharing expertise and knowledge to drive success.
  • Independent and proactive approach to work, taking ownership of tasks and responsibilities.
  • Reliable laptop or computer with at least 8GB of RAM and a stable internet connection with a minimum speed of 50 Mbps download and 40 Mbps upload.

Benefits and Perks:

  • Fixed schedule: Monday to Friday, 10 AM – 6 PM, Central European Time (CET).
  • Opportunity to work fully remotely, enjoying flexibility and work-life balance.
  • Inclusive international environment, welcoming candidates from diverse backgrounds and experiences.
  • Compensation in USD, with good bonuses for referrals.
  • Paid intensive training and probation to ensure success in the role.
  • Responsive management that cares about your growth and long-term collaboration.
  • Greenhouse conditions for self-development, encouraging personal and professional growth.

About Our Company:

  • We are SupportYourApp, a leading provider of Support-as-a-Service solutions, serving tech companies globally.
  • We have over 30 countries and speak more than 60 languages, connecting us with clients worldwide.
  • Since 2010, we've become an industry leader in premium outsourced customer support, operating eight hubs around the globe.
  • We treat our team members like our clients, surrounding them with care, empathy, and a positive experience.

Salary Range: $45,000 - $55,000 per year, depending on your experience and qualifications.


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