
Global Operations Leader
5 days ago
Cognizant is a unique place to work due to its rapid growth and innovative environment, creating opportunities for individuals with an entrepreneurial spirit who want to make a difference in the world.
At Cognizant, you will collaborate with colleagues from all around the world to create solutions for leading companies and help them become more flexible, innovative, and successful. We are looking for a talented individual to join our Service Now Team as a Service Now HRSD Developer.
The RoleWe are seeking a skilled professional to lead and transform our clients' projects. As the primary contact, you will ensure project deliverables meet MSA and SOW standards. You will represent the customer's voice within Cognizant and elevate discussions to executive leadership.
You will handle daily client operations, resolving escalations and ensuring satisfaction. You will forecast project revenue and margins, making the account referenceable. As part of the deal pursuit team, you will design solutions and manage client expectations, supporting commercial discussions on cost overruns and scope creep.
Your expertise in reporting will ensure timely and accurate internal and client reports. You will lead process reviews with clients, providing updates and future plans. Driving transformation initiatives with offshore delivery, PEx, automation, and vertical teams will be key to meeting contract commitments.
Collaborating with client finance, IT, and procurement teams to execute transformation initiatives is essential for your success in this role. You will have a B.Com/M.Com/MBA/CA Intermediate with 10-12 years of BPO experience in F&A domains (P2C, O2C, R2R). Advanced MS Office skills, strong people management, and exposure to North American environments are required.
Strong negotiation skills, business acumen, and the ability to find win-win solutions are essential. Excellent interpersonal skills and confidence in interacting with senior stakeholders are necessary. We value communication skills, an innovative mindset, analytical abilities, attention to detail, and presentation skills.
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