Business Success Partner
8 hours ago
At Talent Speakers Colombia SAS, we believe in empowering our customers to achieve a significant return on investment (ROI) and drive business success with our Hiring Solutions. Our approach is centered on trust, optimized for culture, connection, clarity, and the evolving needs of our business.
Talent Speakers Colombia SAS is committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Job Description
The Customer Success Manager partners closely with sales counterparts to ensure Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn Hiring Solutions investment.
Responsibilities Include:
- Serving as a Customer Champion and Advocate.
- Helping Customers realize value from their investment.
- Partnering on customer retention and expansion.
- Advance personal journey with Diversity, Inclusion, and Belonging.
- Partner with sales counterparts on prioritized customers.
- Act as a trusted advisor to end users and their management.
- Agree on business objectives and goals with customers.
- Develop new and innovative ways to share relevant data and insights.
- Analyze current customer engagement metrics.
- Provide best practices to help drive user behavior and product adoption.
- Maintain healthy customer engagement levels.
- Interpret customer insights to drive change in product.
- Expedite technical and purchase-related escalations.
- Document all communication with customers accurately and in a timely manner.
Basic Qualifications:
- 2+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
- Recruiting or other applicable talent experience.
- Proficient interpersonal skills.
- Proficient organization, project management, and time management skills.
- Experience analyzing data, trends, and client information.
- Influential verbal and written communication skills.
- Proficient understanding of Sales concepts and Software as a Service.
- Bachelor's degree or equivalent practical experience.
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