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Customer Experience Champion
3 weeks ago
Empower Clients with AI-Powered Business Solutions
The financial advisory industry is undergoing a significant transformation. Manual and repetitive tasks are being replaced by AI-powered solutions that automate complex workflows. Grasp-AI's innovative platform is at the forefront of this revolution, empowering professionals to focus on high-value tasks.
We're looking for a seasoned Customer Success Manager to drive client adoption and satisfaction. This role involves actively monitoring client usage, providing actionable feedback, and collaborating with cross-functional teams to inform product development.
Responsibilities:
- Actively monitor client usage and identify areas for improvement.
- Promote the benefits of AI-driven workflow automation.
- Cultivate strong relationships with clients and internal stakeholders.
Requirements:
- 2+ years of experience in the financial industry or related field.
- Excellent communication skills for effective client interactions.
- A positive attitude with a willingness to improve client outcomes.
- Ability to work collaboratively with commercial and product development teams.
What We Offer:
- A unique opportunity to join a pioneering startup at the forefront of AI innovation.
- A chance to develop professionally and personally in a fast-paced environment.
- Lots of responsibility from day one, with opportunities for growth.
- A competitive compensation package, including stock options.
