Event Management Process Lead

7 hours ago


Stockholm, Stockholm, Sweden Avance Consulting Full time
Role Overview

As a key member of the Avance Consulting team, you will play a pivotal role in ensuring the seamless management of events across our organization. Your expertise in IT service management processes will drive operational stability, efficiency, and alignment with business objectives.

Key Responsibilities
  1. Process Design and Implementation: Develop and maintain the Event Management process to ensure consistency, scalability, and adherence to ITIL best practices.
  2. Compliance and Accountability: Ensure process compliance across all relevant teams and tools, serving as the single point of accountability for the process.
  3. Framework Development and Improvement: Collaborate with stakeholders to identify areas for improvement within the event management lifecycle, introducing innovative solutions using predictive analytics and AI/ML tools.
  4. Monitoring and Metrics: Define and track key performance indicators (KPIs) for event management, including incident reduction, MTTR improvements, and false alert reduction.
  5. Collaboration and Communication: Partner with Product Teams, Monitoring, and Automation Pods to ensure seamless event-to-incident workflows, fostering a culture of continuous improvement.


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