Fraud Operations Professional

4 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About Us
At TN Sweden, we strive to make online transactions seamless and secure. Our payment solutions cater to various industries, including e-commerce, financial services, gaming, and travel. We pride ourselves on our diverse team, which helps us create inclusive solutions. With offices across Europe and the Americas, we're modernising payments and shaping the future.

About Team Fraud
This role falls within our Payment Service Operations Function, part of TN Sweden's Operations unit with around 100 employees across Europe. This team is responsible for Trustly's fraud prevention work to protect the company and our customers.

About the Role
The Fraud space is evolving rapidly at TN Sweden. Our Payment Service Operations Function ensures our products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting our growth. We're seeking a Fraud Operations Specialist who can process fraud escalations in a timely manner. An inquisitive mindset is required to ascertain fraud typology and identify patterns or concerns. A skilled analyst will help shape our future fraud strategy using the latest approaches to fraud investigations. Effective collaboration and communication with internal and external stakeholders are essential.

Responsibilities
1. Process fraud escalation claims efficiently.
2. Work collaboratively and cross-functionally to proactively identify, investigate, and address fraud concerns.
3. Collaborate with Banking Partners and Merchants to gain a comprehensive understanding of fraud concerns present.
4. Process APP Reimbursement claims, providing thorough investigations and determining liability outcomes.
5. Identify opportunities for improvement in current methods through data analysis, testing, and tracking.

Requirements
1. Understanding of fraud typologies and risks.
2. Ability to effectively process escalation tickets and follow operational processes.
3. Familiarity with fraud detection tools and improving/optimizing coverage.
4. Excitement about working in a dynamic, fast-changing environment with adaptability to business challenges.
5. Strong stakeholder management to communicate clearly with other parts of the business, explain fraud, and manage expectations.
6. Experience reviewing, documenting, and optimising business processes is advantageous.
7. Independent, curious, and likes to take initiative.

We're Looking for Someone Who Is
Passionate about voicing and acting on new ideas and values good communication with internal and/or external stakeholders. If you're passionate about working with different areas across the organisation, this would be an interesting role for you. We'd love to discuss further.

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