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Customer Success Representative Denmark Position
2 weeks ago
About Qred AB
">At Qred AB, we are a profitable, fast-growing fintech scale-up bank. Our mission is to empower entrepreneurs through innovative financial solutions.
We have been recognized by Financial Times as one of the fastest growing companies in the EU for four consecutive years. Our founder-led company is characterized by fast decisions and a flat organization. With our team on the cusp of surpassing 200 members, we are now looking for a Danish-speaking Customer Success Representative to help lead the next chapter in our growth journey and support our B2B customers.
">About the Role
">The role of Customer Success Representative involves providing exceptional customer service to our Danish customers via all inbound contact channels, including phone, chat, and email. You will resolve customer errands, which can be broad and varied, such as technical support, questions about loan applications, or help with invoices. You will take full ownership of each errand and drive customer satisfaction through excellent service. This role will expose you to various aspects of our business, giving you insights into processes like Underwriting and Collections.
">You will collaborate with colleagues in the team and other stakeholders to drive errand resolution. As we continue to grow and receive new banking licenses, you will also contribute to establishing new routines and ways of working both internally and externally.
">Key Responsibilities
">Manage inbound customer errands via phone, chat, and email
Take full ownership of errand resolution and customer-facing contact
Underwrite companies and provide support during the process
Contact customers to find solutions to late invoices
Collaborate with colleagues to drive improvements and enhance customer satisfaction
Qualifications
">Experience in customer service, preferably via phone and email
Fluent in both oral and written Danish and English
Previous experience in fintech and/or fast-growing companies is an asset
Skills and Competencies
">Basic knowledge of financial products and services
Proven ability to deliver high customer satisfaction
Strong sense of ownership and attention to detail
Curiosity and commitment to continuous improvement
Eager to learn and develop skills
Team player with excellent communication skills
This is a Full-Time Opportunity
">We offer a dynamic and supportive work environment where you can grow and develop your skills. If you are passionate about delivering exceptional customer service and have the necessary qualifications and skills, we encourage you to apply.
