
IT Operations Excellence Manager
4 days ago
Job Description:
As a technical lead for reliability and scalability, you will play a crucial role in ensuring the stability and performance of our applications in Nordea.
Team Overview and Mission
The Application Maintenance Team within Technology Excellence and Innovation is responsible for leading technology to higher levels of productivity and advancing the customer experience through innovation and expansion.
Key Responsibilities
As a technical lead, your key responsibilities will include:
- Defining and implementing best practices in application maintenance across service areas, ensuring alignment with BizDevOps and SDLC standards.
- Leading the development and implementation of strategies to enhance the efficiency and effectiveness of application maintenance.
- Collaborating with various technology teams and TEI to adopt a holistic approach to improving application maintenance processes and tooling.
- Contributing to non-functional requirements focusing on supportability and maintainability.
- Providing guidance, mentoring, and coaching to application maintenance teams to foster a culture of agility and continuous improvement.
- Facilitating collaboration and knowledge sharing across teams, service areas, and domains through workshops, forums, and other cross-functional initiatives.
Requirements and Qualifications
To be successful in this role, you will need:
- Expertise in best practices for incident management, problem management, monitoring, and observability.
- Experience with DevOps methodologies and practices.
- Knowledge of ITSM/ITIL frameworks.
- Proven ability to build and maintain professional networks.
- Cross-cultural competence and experience working in diverse, multicultural environments.
- Strong communication skills to effectively teach and convey messages in a professional manner.
- Excellent English skills, both spoken and written.
What We Offer
At Nordea Bank Norge ASA, we offer a dynamic work environment where you can grow professionally and personally.
Flexible Work Arrangements
We recognize the importance of work-life balance and strive to provide a flexible work environment that supports our employees' well-being.
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