SAS Contact Center Representative

1 day ago


Solna Municipality, Sweden SAS - Scandinavian Airlines Full time

We're on a mission to revolutionize customer service at SAS - Scandinavian Airlines, and we need your expertise to make it happen

We're looking for a highly skilled SAS Contact Center Representative to join our team. As a key member of our contact center, you'll be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Responsibilities

You'll work closely with our internal teams to resolve customer complaints, answer questions, and provide personalized support. Your technical expertise and industry knowledge will be invaluable in helping us deliver world-class service.

Requirements
  • Customer Service Expertise: Experience with phone, chat, and email support.
  • Technical Knowledge: Proficiency in Amadeus (bookings, fares, reissues) and tools like Salesforce and Power BI.
  • Airline Industry Experience: Broad aviation knowledge is a plus
  • Languages: Strong English skills and a good understanding of Nordic languages.
Benefits

At SAS, you'll enjoy a range of benefits, including attractive travel perks, a comprehensive pension plan, and opportunities for professional growth.



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