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Process Specialist

2 months ago

Linköping, Östergötland, Sweden NXT Interim Stockholm AB Full time
Jobbeskrivning

Vår kund söker en erfaren processspecialist till sitt Operational Support Management-team. Som processspecialist kommer du att ha ett ansvar för att säkerställa att processerna är väl dokumenterade och att de följs av hela organisationen.

Uppdragets innehåll
  • Process/Procedur: Utveckla och förbättra processerna för att säkerställa att de är effektiva och effektivt.
  • Utbildning: Skapa utbildningsmaterial och utbilda kollegor i processerna.
  • Uppföljning: Följa upp att processerna följs och att de är väl dokumenterade.
  • Rapportering: Skapa rapporter och dashboards för att visualisera processernas prestation.
  • Leveransuppföljning: Följa upp leveranser och identifiera områden för förbättring.
  • Ärendeanalyser och trender: Analysera ärenden och identifiera trender för att förbättra processerna.
  • Eskaleringar: Hantera eskaleringar och säkerställa att processerna följs.
  • Major Incident Management: Hantera majora incidenter och säkerställa att processerna följs.
Krav och önskemål
  • Kunskap och erfarenhet av IT Service Management-processer (tex. incidenter, problem och change mm).
  • Generell IT-kunskap.
  • Bra kommunikationsförmåga både i tal och skrift.
  • Generell koordineringsförmåga.
  • Drivande och förbättringsbenägen.
  • Talar och skriver obehindrat på svenska och engelska.
  • Teamspelare.
Meriterande egenskaper
  • Arbete i ITSM-verktyg såsom ServiceNow.
  • Agilt arbetsätt.
  • Teamledning.
Certifieringar
  • ITIL v4.