Technical Lead for Customer Service Solutions

2 weeks ago


Viksberg, Sweden Instabee Full time
About Us

Instabee is a leading European e-commerce enabler, founded in 2022 after combining Budbee and Instabox. We serve millions of consumers across Europe with convenient deliveries and are on track to become the leading player in our industry.

We're a fast-growing company that's always expanding our business and operations. As we continue to grow, we need talented professionals like you to help us drive innovation and excellence in our customer service solutions.

Role Overview

We're seeking an experienced Technical Lead to join our team and drive the development of our admin tools and customer service solutions. As a Technical Lead, you'll be responsible for building and integrating customer service tools, focusing on our parcel journey system and chatbot solution.

Your expertise will shape the core of our customer service offering, and your contributions will directly enhance service efficiency across multiple channels. If you're passionate about creating robust, technical solutions that help other teams function seamlessly, we want to meet you.

Key Responsibilities
  • Lead the development of customer service tools and integrate them with our existing systems
  • Collaborate with Product Managers and Engineers to build scalable and efficient solutions
  • Develop and maintain high-quality code using Node.js and TypeScript
  • Work with cloud providers like AWS or GCP, Kubernetes, and Terraform
  • Solve complex problems and implement long-term, scalable solutions
Requirements
  • 5+ years of experience in backend development
  • Proficiency in Node.js, TypeScript, and cloud providers like AWS or GCP
  • Experience with customer service tools, internal admin systems, or similar domains
  • Problem-solving skills with a focus on long-term, scalable solutions
What We Offer

We offer a competitive salary of **€80,000 - €110,000** per year, depending on experience, plus a range of benefits including:

  • A modern and newly renovated office space with great views of Stockholm
  • The opportunity to work with cutting-edge technology every day
  • A flexible hybrid setup that adapts to your lifestyle
  • Puppy-friendly workspace and rooftop Fridays

We're committed to diversity and inclusion, and we welcome applications from talented individuals who share our values and passion for innovation and excellence.



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