Customer Service Team Manager
5 days ago
About Us
In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.
We’re fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we’re now looking for you to help us on the journey ahead.
About the Role
Exciting opportunities await as we are seeking a Customer Service Team Manager for Sweden at Instabee. In this key position, you will lead the department and operations within your area of responsibility, aligning with Instabee's long-term strategies and goals. Our team is continuously growing, so this position will be the fourth Team Manager role within the Customer service team.
This role involves active collaboration with other stakeholders at the company to share knowledge and achieve our objectives. This is to ensure that we can give all of our consumers the best experience when being in contact with us.
Key Responsibilities
Lead and coach your team in their respective assignments within the Customer Service team.
Ensure that all agents in your team give the best service in all interactions with our consumers.
Managing quality of customer service via QA, training, and quality controls.
Ensure compliance with the business's processes based on the business's needs, goals and central guidelines.
Ensure that the organisation within its area of responsibility has the right resources and competencies to carry out the set goals.
Handle labor law questions with the other Team Managers and with help from our local HR business partner.
About you
Excellent leadership, problem-solving and time management.
Strive for continuous improvement.
Have at least six years of experience working in Customer Service or similar roles where you have a lot of interactions with consumers.
Have at least two years of experience in leading a team.
Be able to cooperate with the other Team Managers to reach the department's goals.
Fluent in Swedish and English.
What You’ll Get
We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you
Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:
Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.
Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town
Fun Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.
Parental Pay for Six Months: Step away from work and provide the best care
and love to your little one.
A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year
This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee (Instabox/Budbee) in Sweden.
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