Technical Support Engineer

4 days ago


Stockholm, Stockholm, Sweden Doconomy DO Full time
About the Role

This IT Service Desk Specialist position is based in Stockholm and offers a hybrid setup: three days a week connecting and collaborating in our vibrant office at A-house Östermalm, and two days working from anywhere.

Main Responsibilities
  • Deliver high-quality technical support to colleagues via multiple channels.
  • Identify and resolve hardware, software, and network issues promptly.
  • Manage and prioritize support requests using the ticketing system.
  • Ensure seamless incident resolution within agreed SLAs.
  • Perform installation, configuration, and maintenance of hardware and software assets.
  • Support on- and offboarding processes for new employees.
  • Contribute to the maintenance and improvement of IT systems and infrastructure.
  • Work closely with other teams to enhance IT services and user experience.
Requirements
  • Substantial experience in IT support or service desk roles.
  • Comprehensive knowledge of IT systems, hardware, software, and network technologies.
  • Experience with ticketing systems, such as Jira.
  • Proficiency in Google Workspace administration.
  • Understanding of basic IT security principles.
  • Superior communication and service skills, with a problem-solving mindset.
  • Ability to work both independently and collaboratively in a dynamic environment.


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