Training and Knowledge Management Specialist
4 weeks ago
Worldline is seeking an experienced Training and Knowledge Management Expert to join our team in Halmstad, Sweden.
About the RoleWe are looking for a skilled professional to create and deliver technical and administrative trainings on our Payment platform to new and existing employees in the Customer Services organization. The ideal candidate will have a strong background in knowledge management, training delivery, and technical support in a FinTech environment.
Responsibilities- Identify training needs in the area of our payment solutions and collaborate with different departments to ensure that trainings, articles, and work instructions are aligned with end-to-end processes.
- Develop trainings and ensure they are created in a standardized way and digitalized.
- Continuously improve these trainings in a structured way and deliver train-the-trainer sessions to ensure training delivery meets our standards.
- Update knowledge articles and work instructions, and ensure they are always up-to-date and align with regulations.
- Create tests, quizzes, and certifications, and report on results using our learning platform.
- Evaluate and report on training activities.
- University degree or equivalent experience.
- Minimum of 3 years' experience in Knowledge Management and delivery, preferably in technical support in a FinTech environment.
- Familiar with basic web technology and skills to read and adapt code following guidelines.
- Proven experience working in an intercultural/international environment.
- Proficient in tools related to eLearning creation and Office tools.
- Fluent in spoken and written English.
- Strong linguistic skills to write content in a concise and comprehensible way.
- Strong relationship builder, excellent communicator.
- Strong organizational skills, able to handle multiple priorities and problem solver.
- Mentality for continuous improvement.
- High flexibility and willingness to travel if/when needed.
- Experience within the payment industry and of payment products is an advantage.
At Worldline, you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
- Be part of our Nordic team within the SMB Customer Service unit and report to the Head of Customer Service Nordics.
- Closely work with internal and external project managers, subject matter experts, and other stakeholders, creating, maintaining, and optimizing the training material.
- Experience continuous improvement and innovation in your everyday life as a Worldliner.
- Preventive health contribution.
- Health check every 2 years.
- Private Health Care Insurance (EuroAccident).
- Parental pay and pension during 12 months of parental leave.
- Benefit portal with many great offers.
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