IT Coordinator Role

1 day ago


Stockholm, Stockholm, Sweden Sandvik Group Full time

We're seeking a skilled and organized individual to join our Sandvik Group IT team in a central network function role. As an IT coordinator, you will be responsible for ensuring exceptional service delivery through a customer-focused approach. This is a great opportunity to grow in a role where you get to influence both current and future services in an ever-changing environment.

About the Job

In this position, you'll be part of our Order Office and act as the primary point of contact for Network Services. You'll drive improvements throughout the service lifecycle by actively managing changes and coordinating tasks and activities related to our services.

  1. You'll document processes and workflows to ensure consistency.
  2. Update, maintain and support enhancements to CMDB, Service Portfolio and catalog items.
  3. Support in Merger and Acquisitions initiatives from a network perspective.
  4. Support and coordinate data quality throughout various support systems.
  5. Create purchase documentation and interact with purchasing and financial approvers to facilitate orders for products, hardware, support and licenses.

The ideal candidate should have basic knowledge of Networks and be able to grasp ITIL processes and the service lifecycle. They should also have excellent skills in English, both verbally and in writing, while knowledge of Swedish is a plus.

As a member of our team, you'll work agile in a product-led organization and have the opportunity to collaborate with both internal and third-party technical teams. By providing technical support and training for systems and networks, you'll ensure smooth operations and customer satisfaction.

About Our Culture

Sandvik values diversity and is committed to creating an inclusive culture where people can be themselves and reach their full potential. We believe that success is a team effort and invest in supporting each other, learning together and celebrating our differences.



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