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Service Delivery Expert

2 weeks ago

Stockholm, Stockholm, Sweden TN Sweden Full time

We are seeking a skilled Service Delivery Expert to join our team at TN Sweden. As a key member of our service department, you will be responsible for delivering exceptional service to our customers.

Your Key Responsibilities:

  • Drive commercial activities in the service business area, preparing service business plans and following up on them.
  • Work actively in the field with preventive maintenance and technical support, as well as conducting workshop repairs.
  • Absorb new technology and products, acting as the internal expert.
  • Support the sales team.
  • Independently handle all duties included as a service engineer.
  • Represent the company at congresses and workshops.

About You:

  • You have a formal engineering degree or extensive experience as a technician in the MedTech industry.
  • You possess multiple years of experience with the service of medical devices, preferably in electrosurgical devices and endoscopy.
  • You have confidence in training and educating customers on products/methods.
  • You have clear communication skills.
  • You are fluent in Swedish and proficient in English, especially in technical terminology.
  • You are willing to travel around 50% of the time.
  • You have proficiency in MS Office.
  • You hold a valid driving license.

About Us:

  • We offer a structured introduction program with technical training.
  • We have a solid backup organization at Erbe GmbH technical service.
  • We provide room to grow within our organization as we continue to expand.
  • We offer a secure working place in a modern company.