Infrastructure and IT Operations Director
2 weeks ago
Edenred is seeking an experienced Infrastructure and IT Operations Leader to join our team in Stockholm, Sweden. As a key member of our global Infrastructure organization, you will be responsible for managing all IT environment, including Help Desk operation, asset management & contracts.
Key Responsibilities:- Manage all IT environment, including Help Desk operation, asset management & contracts.
- Responsible for the 1st line support services for Edenred employees, including business app availability, reported by clients from the customer services.
- Responsible for managing some business operations tasks (DataFix, Client ordering or reporting file management, investigations into business applications to solve client cases).
- Follow-up Cloud Infrastructure and IT Operation SLAs and important monitoring alerts.
- Deliver best-in-class Infrastructure services to all departments in line with Global Technology expectations.
- Contribute to global Infrastructure and IT Operations Services on a regional level and be the escalation point.
- Understand Local Business Unit's strategy, roadmaps, requirements working closely with local teams (Architecture, Application, PO...).
- Translate these Business Unit's requirements into Infrastructure requests, projects, and transformations.
- Manage Global and Local Infrastructure project portfolio and associated roadmaps.
- Contribute to Infrastructure global projects deployment in BU with a specific focus on Cloud migration, on legacy and security transformation projects.
We are looking for a highly skilled and experienced professional with a strong background in Infrastructure and IT Operations management. You will have a proven track record of delivering high-quality services and leading teams to achieve business objectives.
Requirements:- At least 5 years of professional experience in Infrastructure and IT Operations management.
- Significant experience in Azure Cloud services (Migration project and/or Subscription Administration and/or Cloud Architecture and/or Cloud engineering).
- Experience of both internal support for employees (managing incidents, operating systems and network related issues) and external support for client issues.
- Fluency in Swedish and English.
- A significant experience of 1st line support, and interest in technology overall.
- Experience of Windows Servers, O365, Call Center, VMware (nice to have).
- Knowledge within SQL, Database administration, scripting is a plus.
- Financial, project management and negotiation skills.
- Great intellectual agility, and ability to deal with multiple topics in parallel.
- Experience or interest for service delivery and End User experience.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
Edenred is an equal opportunities employer and welcomes applications from all qualified candidates.
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