Technical Support Specialist
5 days ago
We are an innovative, agile, and continuously growing modern tech company looking for a Technical Support Specialist. Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue.
Responsibilities
- Handle Incoming Inquiries: Respond to customer inquiries in a timely and professional manner.
- Solve Technical Questions: Troubleshoot and resolve technical issues using available resources.
- Report Defects: Document and report any defects found during issue resolution.
- Escalate Issues: Escalate complex issues to RnD and Second Line when necessary.
What We Offer
- A collaborative work environment where teamwork is encouraged.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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