Technical Support Specialist

5 days ago


Stockholm, Stockholm, Sweden Rotterdam Innovation City Full time
Role Overview

We are an innovative, agile, and continuously growing modern tech company looking for a Technical Support Specialist. Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue.

Responsibilities

  1. Handle Incoming Inquiries: Respond to customer inquiries in a timely and professional manner.
  2. Solve Technical Questions: Troubleshoot and resolve technical issues using available resources.
  3. Report Defects: Document and report any defects found during issue resolution.
  4. Escalate Issues: Escalate complex issues to RnD and Second Line when necessary.

What We Offer

  • A collaborative work environment where teamwork is encouraged.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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