Technical Support Specialist
2 weeks ago
We are seeking an experienced Desktop Support Engineer to join our team at TN Sweden. The ideal candidate will have a strong technical background and excellent communication skills.
Responsibilities:- Technical Issue Resolution: Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware problems.
- Hardware Support: Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
- Network Troubleshooting: Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
- Asset Management: Manage and track assets using ServiceNow (SNOW) for accurate inventory control.
- User Satisfaction: Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
- Experience: 6 – 8 years of technical experience in Windows and Mac environments.
- Skillset: Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
- Education: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist for Healthcare
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IT Support Specialist
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Electrosurgical Support Specialist
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Support Specialist
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Technical IT Support Required
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