Business Process Improvement Specialist

2 months ago

Gothenburg, Västra Götaland, Sweden JAS Worldwide Full time
About the Role

We are seeking a highly skilled Business Process Improvement Specialist to join our team at JAS Worldwide. As a key member of our Global Operations team, you will play a critical role in driving process improvements and ensuring compliance with our global standards.

Key Responsibilities
  • Create and maintain global operations training content, including JAS University operations process contents
  • Develop and provide business analytics on global Operation KPIs and Job Management performance
  • Prepare business requirements to support the development of business process improvements
  • Analyze Operation KPIs Performance (KPI) and provide suggestions for improvement
  • Analyze Job Costing errors to improve job management performance
  • Train specialized classes related to C1's functionalities and other Operation system related modules
  • Act as the subject matter expert on C1 and Global Compliance Rules to Operation users
  • Provide extensive support through monitoring and resolving C1 eRequests
Requirements
  • Knowledge in creation of business analytics using Power BI
  • Knowledge in creation of video training contents
  • Familiarity with freight forwarding business processes (air and sea freight)
  • Motivation to acquire an excellent understanding of JAS Global Processes, Global Business Rules, and Operational Procedures
  • Motivation to acquire an excellent understanding of C1 functionality and processes
  • Excellent Microsoft Office skills, especially Power BI, and MS Excel
  • Experience with video editing tools such as Camtasia & Adobe Captivate is a plus
  • Fluent in the usage of Microsoft Word, Outlook, PowerPoint
  • Must be comfortable with tele-communication tools such as MS Teams, Skype, ZOOM
  • Excellent knowledge of oral and written English language
  • Ability to read and interpret documents such as Business Cases, Project Plans, Business Requirements, User Guides, Training Manuals, operating and maintenance instructions, and procedure manuals
  • Ability to learn quickly
  • Business Intelligence, Training Contents Development, Business Analyst, Business Process Management background is desirable
  • Strong Organizational and Self-Motivation skills
  • Able to work in a matrix reporting environment
  • Solution driven with the willingness and ability to implement innovative ideas to improve processes and procedures
  • Able to commit to and demonstrate the core values: Respect, Courage, Passion, Integrity, and Teamwork
Education and Experience
  • College degree preferred
  • Business Intelligence, Business Analysis experience is of advantage
  • LMS/Training Contents Development experience is of advantage
  • Freight Forwarding background is of advantage

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