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Energy Solutions Specialist
1 day ago
Solar System Manager
TN Sweden is seeking a highly skilled Solar System Manager to support our customers during the installation, maintenance, and repair of devices in our product portfolio. As a key member of our team, you will ensure that customers can make the most of our products and services.
Key Responsibilities:
• Planning and controlling service activities: You will work closely with local colleagues and HQ to develop processes that meet customer needs. You will also provide fast and uncomplicated assistance to installers and wholesalers via telephone and email.
• Customer care: Direct communication with customers is crucial to identifying potential problems and solving them professionally. Your goal is to ensure customer satisfaction, which is vital for our company's success.
• Organising training events: You will plan and lead training sessions for employees, customers, and partners on various topics, including installation, maintenance, safety guidelines, and technical aspects of storage systems and inverters.
• Monitoring and reporting: You will monitor performance and analyse ongoing processes to identify areas for improvement. This will involve preparing reports on service department activities and sharing them with your supervisor.
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