
Technical Support Professional
3 days ago
At DigitalTolk, we're passionate about problem-solving and creating the best conditions for a fast-growing organisation. Our team is committed to delivering exceptional results through teamwork, open communication, and a shared passion for innovation.
The Job Description
This role requires a comprehensive understanding of current hardware and software technology, as well as experience with scripting in Bash or similar. You should have worked with Linux servers before and possess good language skills in Swedish and English both verbally and in writing.
Main Responsibilities:
- You will have overall responsibility for the office's IT structure and securing the company's IT environment.
- Specify requirements towards suppliers, IT security, and user support.
- MDM Management.
- Purchase of equipment for new and existing employees.
- Work on various IT related issues such as hardware and application support to local and remote employees and coordinate projects and IT activities at the local site.
- Be responsible for assigned parts of on-boarding and off-boarding processes.
- Configuring and troubleshooting Mac, PC and Microsoft Office 365 products.
- Responsible for intranet and SharePoint, remote management systems.
- Responsible for IT security and updating the IT policy.
- Customer service technology: such as headsets, mouses, computers, telephony, systems and connectivity. Helping staff debug sound and connectivity issues and hardware.
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