
DACH Account Expert
5 days ago
**Mynewsdesk's Approach to Customer Success**
We are seeking a DACH Account Expert to join our team and take ownership of the entire relationship within their assigned portfolio of customers. As a DACH Account Expert, you will support and nurture customers throughout their journey, establishing strategic trusted advisor relationships and driving continued partnership value.
Key Responsibilities:
- Own the entire relationship within the assigned portfolio of customers.
- Support and nurture customers throughout the customer life cycle (from onboarding to advocacy).
- Establish strategic trusted advisor relationships with each assigned customer, driving continued partnership value through consultancy, services, and tailored training.
- Work with customers to establish critical goals and key performance indicators that aid the customer in achieving their best.
- Proactively identify risks and implement measures to enhance usage and adoption.
**Requirements:**
- Proven experience working in a Customer Success, Account Management, or similar customer-focused role.
- Good experience in SaaS service delivery or corresponding service models.
- Experience with enterprise CRM or customer service applications.
- An advantage if you have an understanding of PR and communication.
What We Offer:
- An engaging role where your contributions have a direct impact on client success and satisfaction.
- A collaborative, inclusive work environment where innovation and ideas are always valued.
- Benefits tailored to your well-being, including health initiatives and flexible working arrangements.
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