Collection Process Lead
5 days ago
Role Overview
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- The External Recovery Lead will oversee the collection process for external agencies, ensuring alignment with the overall strategy.">
Main Responsibilities
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- Develop and manage Nordic external recovery processes to drive results.">
- Closely monitor vendor performance through key performance indicators (KPIs) and benchmarking.">
- Build strong relationships with vendors, providing clear direction and coordinating efforts.">
Key Requirements
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- Strong understanding of collection processes in the Nordics and call center operations.">
- Proficient in Excel; experience with SQL is a plus.">
- Strategic mindset with an analytical, data-driven approach.">
- Ability to engage and build relationships with diverse stakeholders.">
About the Company
">We are a leading Nordic bank with over 1,200 colleagues across Sweden, Norway, Denmark, and Finland, part of Banco Santander – one of the world's largest banks with a rich history spanning over 160 years.
">Our purpose is to help people and businesses prosper. We aim to be the best retail and commercial bank, earning lasting loyalty from our people, customers, shareholders, and communities through simple, personal, and fair banking.
">In our organization, we foster a challenging and passionate environment that provides opportunities for growth. We operate in a dynamic environment, believing innovative involvement, active learning, and continuous improvement are key to success.
">We are committed to being responsible in our operations, culture, environmental care, and societal contributions. Banco Santander is recognized as the most sustainable bank globally, following the Dow Jones Sustainability Index (DJSI) for 2019.
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