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Senior Onboarding Specialist
4 days ago
Meet a Student är en innovativ jobbplattform för talanger.
Om rollenSom en nyckelspelare i vårt Customer Success-team söker vi en strukturerad och noggrann Senior Onboarding Specialist som vill ge våra kunder en utmärkt onboarding-upplevelse och effektiv support.
Som en viktig länk mellan våra kunder och interna team kommer du att spela en avgörande roll för att säkerställa en smidig implementering av vår plattform och en snabb hantering av kundärenden.
Dina huvudsakliga arbetsuppgifter:
- Ansvara för onboarding och implementering av vår plattform för nya kunder.
- Genomföra produktdemos via Teams.
- Administrera kundinformation, dokumentation och rapporter.
- Hantera kundförfrågningar och följa upp ärenden.
- Samarbeta nära Customer Success-specialister för att säkerställa att kundernas behov tillgodoses.
- Identifiera förbättringsmöjligheter i våra processer och rutiner för att öka effektiviteten.
Vill du bli en del av Meet a Student?
Vilka kvalifikationer krävs?
- Talar och skriver flytande på svenska och danska samt mycket god engelska.
- Har utmärkta organisatoriska och administrativa färdigheter.
- Är serviceinriktad med god kommunikationsförmåga.
- God vana av Microsoft Office.
- Är en teamspelare som trivs i en dynamisk miljö och som är nyfiken på att lära sig och utvecklas.
Omvänder dig till oss om du har erfarenhet av onboarding, administration eller implementering – gärna inom en SaaS-miljö. Har du också erfarenhet av kundsupport och/eller kundserviceteam? Då är det ett plus
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