Financial Industry Productivity Specialist
4 hours ago
Grasp-ai is an innovative AI platform for professionals in the finance sector. We are dedicated to solving complex and time-consuming workflows using our proprietary AI models.
The Customer Success Manager will be responsible for ensuring our customers and trial users get maximum value out of Grasp-ai's AI platform. This includes actively monitoring usage and proactively reaching out to provide feedback to users.
This role requires great communication skills as you'll interact with customers on a daily basis. You should have a positive, can-do attitude with willingness to improve customers' workflows.
Key Responsibilities:
- 2+ years of experience in the financial advisory industry
- Actively monitor customer usage and provide feedback
- Gather customer feedback and understand needs and requirements
- Facilitate product development efforts to further improve the AI platform
What we Offer:
- A unique opportunity to join a fast-growing startup in the field of AI
- Great opportunity to learn and develop both professionally and personally
- Lots of responsibility from day one
- Competitive compensation package including stock options
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