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Director of Operations, TN Sweden
6 days ago
Company Overview
">EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content, and services to 200 customers worldwide. Our team of over 1000 passionate individuals across twelve countries in Europe, Asia, and the US are united by our love for innovation and teamwork.
">About the Role
">We are seeking a highly experienced Head of Managed Services, Stockholm to lead our Gaming Managed Services team. As a key member of our leadership team, you will be responsible for driving business growth, managing personnel, and building on our existing strategy and vision.
">Responsibilities
">- Directly contribute to the profitability of the department;
- Closely work with Clients to ensure optimal growth in client revenues;
- Manage personnel within the division (organizing internal team structures and coordinating with subordinate team leaders and HR in assuring optimal staffing);
- Build on the existing strategy and vision of Gaming Managed Services. Use all relevant sources of information to ensure effective decision making and to guide and deliver effective customer interaction;
- Implement the strategic plan, execute, measure, and optimize customer lifecycle programs. Manage programs that leverage customer behavior;
- Follow up with company policies and ensure they are correctly implemented within the team;
- Ensure team growth and motivation;
- Set business goals;
- Evaluate the success of the department;
- Ensure that operational insights are given to various product teams, PAM, Casino, Sports, Payments, etc.
- Develop and implement operational policies;
- Where necessary, challenge current performance levels;
- Make informed decisions determining appropriate mitigation actions for any risk identified;
- Keep abreast of competitor programs and provide insights on this to the team.
Requirements
">- 5 years' experience in a similar role within the B2C iGaming industry (CEO, COO experience is desirable);
- Solid technical background with understanding and/or hands-on experience in software development and web technologies;
- Experience with CRM platforms with segmentation and journey builder capabilities;
- Deep understanding of lifecycle marketing, direct marketing, and lifecycle best practices;
- Ability to interact professionally with clients and stakeholders and solicit their input for potential requirements and design features;
- Profit and loss, balance sheet, and cash flow management;
- Ability to get up to speed quickly on new issues and to make sound judgments on them;
- Having a can-do, problem-solving attitude;
- Ability to plan own workload effectively and to delegate;
- Ability to work under pressure.
About EveryMatrix
">At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. We're proud members of the World Lottery Association and European Lotteries Association, and have recently received WLA Safer Gambling Certification, demonstrating our commitment to safer gambling and player protection.
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